It's a basic principle. When things go wrong and someone tells you about it, that person wants:
1) help
2) reassurance/encouragement
3) comfort/sympathy
They are NOT asking for advice on how to solve the problem. That can come later.
It's amazing how often people forget that.
Collectives
10 years ago
maybe they want to know that we've actually listened. you're right: no need to solve their problem for them
ReplyDelete100% Agree LOL. The sense of security much more important.
ReplyDelete